Refund & Cancellation Policy
Fees and Charges
A copy of fees and charges can be obtained by contacting Wave Learning or from our website www.wavelearning.com.au
Apprenticeships and Traineeships
Student contribution fees are an apprentice/trainees contribution to the cost of tuition and must be paid in line with policies set down by State Training Services in NSW.
The contribution fee may be paid by the employer on behalf of the student.
Under the Smart and Skilled system which comes into effect on the 1st January 2015, fees for Apprentices and Trainees will be based on:
- The course the student is enrolled into
- Any credit transfers or RPL the student applies for and is granted
- If the students is entitled to any fee exemption or concession
Wave Learning uses an Ezidebit system to allow students to pay their student contribution over the course of their training.
Please contact Wave Learning for more information on fees, exemptions or concessions, or more information can be found at www.training.nsw.gov.au
Fee for service enrolments
Payment Plans
All students undertaking a payment plan do so through an agreement with Wave Learnings external direct debit company.
Full repayments must be completed by the end of the course of study period for which the student is enrolled.
Students who are experiencing difficulty in paying their fees are invited to call our office to make alternative arrangements for payment during their period of difficulty.
Outstanding fee debts will be referred to a debt collection agency where fees are more than 30 days past due.
Wave Learning reserves the right to suspend the provision of training and/or other services until fees are brought up to date.
Students who have three (3) failed payments within their scheduled payment plan may be withdrawn from their course if no alternative arrangements for payment have been made.
Short Courses - Extensions
Students are advised of all due dates at the commencement of their unit of study.
Applications for extension of time will only be considered up to the due date of the assessment.
The length of an extension will be no more than an additional two (2) weeks from the official due date, unless there are special circumstances that warrant a longer extension period.
An Assessment is considered overdue when it is not submitted by the due date, or by an agreed extension date. Should the student fail to submit all assessments/tasks by the agreed date, a Not Competent (NC) grade will be applied, and the student will be required to re-enrol at their cost.
An extension fee of $25.00 is payable and the extension will commence the day after the original due date, regardless of when payment is made.
Refusal to provide services
Wave Learning has the right to refuse to provide services (including training, assessment, and course materials) to students who have outstanding accounts. Wave Learning shall not be liable for any failure to provide services.
Refund Policy
Fee for Service Enrolments
Any person requiring a refund of fees paid must do so in writing in accordance to the refund policy outlined below. The $400 administration fee is non-refundable in every case.
When a student has enrolled in a course Wave Learning will refund part of a course payment when:
- A student cancels their enrolment more than 7 days prior to the commencement of the course. In this case the student will receive 100% of the fees paid as a refund
- A student cancels their enrolment before the course commences, but less than 7 days prior to commencement. In this case the student is entitled to 50% of the fees paid as a refund.
- Once a course has commenced no refund will be given to students, however they are entitled to defer their studies.
Definition of Commencement: The date of the first scheduled class or the day a distance or blended student receives their learning materials.
The above conditions apply to the commencement of the course as a whole. No refunds will be made if the student chooses to exit the course before their completion. In this case, Statements of Attainment will be issued for those units of competency which are completed.
No refund will be made to any student who has enrolled, but fails to produce documentation showing they are clear to work with children (see the section on Working with Children Checks). It is the student’s responsibility to have their documentation before enrolment takes place.
Application for a refund can be made in writing at the reception desk by completing the Application for Refund Form found in the Appendix of this Student Handbook.
Short course enrolments
Wave Learning reserves the right to cancel courses up to 24 hours prior to the commencement of a course. A full refund will be given if Wave Learning cancels a class and can not provide the student with a suitable alternative date.
No refund or transfer will be given once a class has commenced.
Any student who fails to attend their booked class, cancels or changes dates within 7 working days of their nominated course or class commencement will forfeit the entire course fee. Should a student have paid their fee and need to change their course date more than 7 days prior to the chosen date, a $25 moving fee will be payable to Wave Learning.
Once payment has been received by Wave Learning, no full or part refunds will be given unless the course is cancelled by Wave Learning.
It is the student’s responsibility to inform Wave Learning of any eligibility for a discounted rate, or organise with their workplace to pay their fees.
First Aid/CPR
Students have 2 weeks after the attendance of the practical day to complete their online theory component or their enrolment may be cancelled without refund. Where an enrolment is cancelled due to non-completion of a theory component, re-enrolments will be at full cost, and will require the full course to be completed again, including the practical day.
Students who complete CPR only are unable to 'top up' to full First Aid at a later date. Any student who realises they require full First Aid after completing CPR only, must enrol in, pay for, and complete a First Aid course in its entirety.
Child Protection
Students who enrol in this unit have 3 months to complete their training. Any student who fails to complete in this timeframe will be required to re-enrol, at their cost.
Students are provided with two opportunities for resubmission. Should the student be deemed ‘Not Yet Competent’ after two resubmissions, they will be required to re-enrol for further training, at their cost.
Where training requires the completion of a written assessment and attendance at a zoom class, both of these components must be completed in order to achieve competency.
Course Reschedule/Cancellation
Wave Learning may need to cancel, postpone, or reschedule a course when necessary due to low enrolment or due to extraordinary circumstances. If this occurs the students will be offered an alternative date or a full refund.
Short course enrolments
No refund or transfer will be given once a class has commenced.
Any student who fails to attend their booked class, cancels or changes dates within 7 working days of their nominated course or class commencement will forfeit the entire course fee. Should a student have paid their fee and need to change their course date more than 7 days prior to the chosen date, a $25 moving fee will be payable to Wave Learning.
Once payment has been received by Wave Learning, no full or part refunds will be given unless the course is cancelled by Wave Learning.
It is the student’s responsibility to inform Wave Learning of any eligibility for a discounted rate, or organise with their workplace to pay their fees.
Apprenticeships and Traineeships
All students undertaking funded training through the Apprenticeship or Traineeship program have the right to withdraw from their course without penalty by a set cut-off date. For all students their cut-off date is 24 hours prior to their first scheduled appointment with their trainer. Should a student choose to withdraw before their cut-off date all student contribution fees paid will be refunded to the payee.
Should a student be granted Credit Transfers or Recognition of Prior Learning (RPL) after the commencement of their course, and thus after they have commenced paying their fees, Wave Learning will decrease their fees by the appropriate amount and amend their payment plan to reflect the new amount due, or refund any overpayment of fees.
Once a student has commenced training, should their employment or traineeship be cancelled, the payment plan in place will be stopped immediately so no further payments are collected. However no refund will be given for fees paid up to and including that date. Please note, it is the student’s responsibility to ensure they notify Wave Learning of their cancellation, by emailing their trainer or info@wavelearning.com.au
Should a student be training with Wave Learning, but Wave Learning is no longer able to offer the training they have been enrolled in, Wave Learning will refund any fees collected in advance of training delivered, and issue a statement of attainment in all units where competency has been achieved.